frequently asked questions
About our Products
Can I feed my pets any bone broth?
No, some bone broths contain garlic, onion and salt. It’s best to keep bone broths for humans away from your furbabies. A better choice is to pick up bone broths made specially for canines or felines.
How do I open the broth jar?
Check out our tutorial here: Guide to Open Broth Bottle
Turn the bottle upside down and dip the lid in hot water for 15 seconds. Then, use a cloth to twist the cap open.
Our lids are tightly sealed due to our strict sterilization and sealing process!
What are the benefits of feeding my pet bone broth?
➜ Strengthen joints
➜ Combat arthritis
➜ Aidin digestion and gut health
➜ Detox liver
➜ Enhance skin and fur
➜ Improve the overall immune system
➜ Improve appetite
How should I serve the broth?
There are so many ways to serve up this tasty broth! It can be served hot or cold!
Add broth to kibbles, freeze dried meals, raw meals or cooked meals or feed it on its own as a delicious snack!
Serve a minimum amount of 2 tablespoon per 3 to 4kg of body weight.
You can serve your furkid up to 3 times the amount for maximum results.
How to store broth?
➜ Broth is best consumed within 3-6 months from the date of purchase
➜ Store unopened broth bottles in a cool dry place
➜ Keep refrigerated once opened - Consume within 7 days
➜ For longer shelf life (up to 3 months after opening), pour broth into a clean ice cube tray and freeze upon opening. You can add the frozen cubes to meals.
What is in the Roast/Grilled series? Is there any additional flavorings?
Nothing extra — just the meat itself. Our Roast & Grilled treats are 100% single-ingredient, slow-roasted to bring out their natural aroma and rich flavor. No seasonings, no additives, just pure goodness for your furkid.
Do I have to put the Roast/Grilled series in the fridge?
Nope. The treats are shelf-stable and individually packed, so you don’t need to refrigerate the big bag. Once you open an individual pack though, we recommend finishing it in one go for the best freshness, as it has no preservatives or additives.
Orders & Support
How can I place an order?
Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.
How long will it take to receive my order?
Shipping times can vary depending on your location and the shipping method chosen. Typically, orders within Malaysia & Singapore are shipped out within 1-2 working days.
You can message us on Instagram at @streetpawclub for specific inquiries.
Can I track my order?
Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email or WhatsApp. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date.
If you have any issues with tracking your order, feel free to message us on Instagram at @streetpawclub.
What if I have questions or need assistance with my order?
We're here to help! If you have any questions or need support regarding your order, you can reach out by dropping us a message us on Instagram at @streetpawclub.
We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.
Shipping & Returns
Do you offer international shipping?
For now, we deliver our goodies to Malaysia, Singapore, and Hong Kong. Paws crossed — we’ll be adding more countries soon!
How long does shipping take?
Shipping times can vary depending on your location and the shipping method chosen. Typically, orders within Malaysia & Singapore are shipped out within 1-2 working days.
Please note that these are estimated times and delays may occur due to unforeseen circumstances or customs procedures.
How do I initiate a return?
Initiating a return is easy. Simply message us on Instagram at @streetpawclub with your order details and reason for return.
Our team will guide you through the process and provide you with further instructions on returning the product. Please note that return shipping costs may be the responsibility of the customer, unless the return is due to an error on our part.
Note: Some returns may not be eligible, but our team will guide you through what can and can’t be returned.
What if my order arrives damaged or there is an issue with the product?
We apologize if your order arrives spoiled, damaged, or broken during shipping. Please message us on Instagram at @streetpawclub right away with your order details and photos of the product. Our team will review your case and, if eligible, arrange a replacement or refund.